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Customer Service
- Customer Service Contact Info.
- Terms of Use
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements & Back Orders
- Payment, Pricing & Promotions
- Taxes
- Viewing Orders
- Updating Account Information
- Miscellaneous
- Customer Service Contact Information
- Customer Service Hours are Monday - Saturday 10:30 A.M. - 6:00 P.M. (CST). You may contact us at (573) 348-3885.
- Terms of Use
- Welcome to the Nautical Landing Web site (the "Site"). By accessing this Site, you agree to be bound by the terms and conditions below (the "Terms"). If you do not agree to all of the Terms, please do not use the Site. Nautical Landing may from time to time modify or revise the Terms by updating this Web page. Your use of our Site following any such change constitutes your agreement to follow and be bound by the Terms as changed. If any change is unacceptable to you, your only recourse is to terminate your use of the Site.
- Shipping & Delivery
- Nautical Landing will ship your order via the shipment method you choose during checkout. Most orders will be processed and shipped the day following the order date. Current shipping options available are USPS Priority Mail, UPS Ground and UPS 3 Day Select. We reserve the right to ship with a different method than you chose, should it be necessary. If we ship with different method than you chose, we will notify you and make any necessary shipping cost adjustments deemed appropriate. Should you need other shipping arrangements please contact Nautical Landing at (573) 348-3885. In some instances, products may be shipped straight from the manufacturer or distributor by their choice of shipping agent.
- Privacy & Security
- At Nautical Landing we are committed to protecting our customers privacy. We will never disclose or distribute customer information to a third party. We collect customer information in order to enrich your shopping experience and to communicate with you about our products and promotions.
- Returns & Replacements
- If you receive your order and find that you are missing an item, received the wrong item, or that you received damaged merchandise, please call immediately. We will “not” accept any claims for missing or damaged items after five (5) days of receipt of merchandise.
No merchandise will be accepted for return without approval of Nautical Landing.
No returns will be accepted without a “return authorization number”.
Requests for returns received after 5 days will be accepted strictly at the discretion of Nautical Landing.
Damaged items will be replaced, if available, or we will issue you a refund to your credit card. Once we have received your return shipment, we will process the replacements or refund. Replacements will be shipped at no cost. Original shipping will not be refundable on refund. Refunds will be in the same form of payment originally used for the initial purchase.
All returns must be received in “as new” condition.
Nautical Landing must receive returns no later than 10 business days after issuance of a return authorization number. Shipping costs will be refunded only if the return is a result of our error.
Use care when preparing the return package. Remember, it must be received by us in “as new” condition.
All special orders, CD’s, and books are nonreturnable.
Returns may be subject to 20% restocking fee.
Items that are out-of-stock, will be backordered and shipped when in-stock. You will be notified of any backorders on your purchases, prior to shipment of order, and will be given an expected delivery date. - Payment, Pricing & Promotions
- All orders made online must be completed through PayPal. We use PayPal as our payment gateway because of their superior service and protection they provide our customers and their personal information. If you prefer to order over the phone you may do so during our customer service hours at (573) 348-3885.
- Taxes
- A 7.475% Sales Tax will be added to orders shipped to Missouri. Missouri is the only state where tax of any kind will be added to your order. Tax will show in your subtotal until an account and shipping address is created for an order outside of Missouri.
- Viewing Orders
- To view your past orders:
1. Login to your account.
2. Click on “My Orders” in your account info page. - Updating Account Information
- To update your account information:
1. Login to your account.
2. Click on “Account Information” in your account info page.
Nautical Landing reserves the right to correct any pricing errors, shipping price errors, description errors, and general errors or misprints. Customers will be contacted immediately, if pricing or shipping errors have occurred. All sizes of products are approximate.